Privacy Policy
This Privacy Policy explains, in a practical and limited way, how information may be collected and used when you visit Ilim Lab, contact Ilim Lab, or use account-based or institutionally authorized parts of the platform.
What this policy covers
- Public website visits and contact inquiries.
- Account and access information if account-based features are used.
- Technical and usage data that may be collected through analytics or infrastructure tools.
Information We May Collect
Information you choose to send directly. If you contact Ilim Lab by email or through the public contact flow on the site, the information can include your name, email address, institution details, and the contents of your message. The current public contact flow opens your email client rather than submitting to an on-site hosted webform.
Account and access information. If you use account-based or institutionally authorized parts of Ilim Lab, the information processed can include your name, email address, role, school or class identifiers, access codes, and account or authentication metadata.
Technical and usage information. Ilim Lab or supporting infrastructure may collect technical data such as browser type, device information, approximate usage patterns, page visits, referring URLs, and similar diagnostic or analytics information. Google Analytics is present on the public site and may be used to understand aggregate usage of the website.
How Information May Be Used
- to operate, maintain, and improve the website, simulations, and related platform features
- to respond to inquiries, demo requests, school conversations, and pilot discussions
- to manage access, authentication, institutional permissions, and account security where applicable
- to understand product usage, diagnose technical issues, and improve reliability and user experience
- to protect the platform, investigate misuse, and maintain security
Cookies, Analytics, and Do Not Track
The public site uses Google Analytics. Google Analytics may use cookies or similar browser technologies to help Ilim Lab understand aggregate site usage and improve the website.
Ilim Lab does not currently respond to browser "Do Not Track" signals through a separate technical setting or workflow.
Third-party analytics or infrastructure providers, including Google Analytics, may collect technical information about your interaction with the public site according to their own technologies and policies.
How Information May Be Shared
Information may be shared with service providers that help operate the platform or website, for example providers involved in hosting, analytics, authentication, communications, or technical infrastructure.
Information may also be disclosed when required by law, to protect rights or security, or when reasonably necessary in connection with institutional access administration or a business transfer involving the platform.
Any sharing described here is intended to support operation, security, administration, or improvement of Ilim Lab, rather than unrelated third-party marketing.
Data Retention
Information may be retained for as long as reasonably necessary to operate the platform, respond to inquiries, manage pilots or licensed access, resolve disputes, maintain records, and meet legal or operational needs.
Retention periods can vary depending on the type of information, whether an account or institution relationship exists, and whether the information is needed for security, technical, contractual, or compliance reasons.
Security
Ilim Lab uses reasonable technical and organizational measures to protect information, but no website, email channel, analytics setup, or online service can guarantee absolute security.
Users and institutions should avoid sending sensitive information through public contact channels unless appropriate safeguards are in place.
Children and Educational Use
Ilim Lab is designed for educational use, including use in school-related settings. Privacy expectations may differ depending on whether access is public, classroom-based, pilot-based, or governed by a separate school or licensing arrangement.
If Ilim Lab is used in connection with minors, schools, educators, parents, and guardians should review the applicable access setup and any separate school-facing terms before submitting personal information.
International Users
Ilim Lab may be accessed from different countries, and supporting service providers may process information in more than one jurisdiction. If you use the platform from outside the country where relevant systems operate, your information may be transferred to or processed in those locations.
Changes to This Policy
This Privacy Policy may be updated from time to time as the platform, public site, pilot programs, or supporting services evolve.
When material changes are made, Ilim Lab may update the text of this Privacy Policy and the effective date shown on this page.
Language Versions
This Privacy Policy may be made available in more than one language for convenience.
If there is any inconsistency between language versions, the English version controls unless a separate written agreement expressly states otherwise.
Privacy Contact
For privacy questions, contact info@ilimlab.ai.
If a separate written agreement designates a different privacy or legal contact for your institution or partnership, use the contact stated in that agreement.